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We are here to help you |
Customer support is one of our top priorities. We have a number of solutions in place to ensure the most efficient and high quality support is delivered to our members. Our customers have access to online tutorials as well as Members Area where support tickets can be submitted 24 hours a day.
We handle our support tickets in a timely and professional manner and ensure all hosting issues are resolved before closing the tickets. |
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Members Area Highlights |
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| Technical support, sales, accounting and billing |
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Log in and submit a ticket |
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Your Members Area allows you to:
 View and modify your profile
Access your account information
View and print (PDF) your bills
View your welcome message and access details
Submit support tickets for sale/technical issues.
Access your Members Area |
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lKnowledgebase & Tutorials |
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| Common questions & answers, tutorials, and how-to's |
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Help yourself! |
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Our online knowledgebase is a collection of FAQ's and a number of useful how-to's' and it's updated continually. We also have many step-by-step Flash tutorials which show how to use our control panels as well as packages like Dreamweaver.
We encourage you to check our knowledgebase regularly. You may find the answer to your question without our help! |
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Connectivity problems Highlights |
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| What to do if you cannot point to your site in your web browser |
If you experience any connectivity problems or outages, please follow these steps in the order presented.
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Check our Announcement Page |
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In case of downtimes, we usually make a public announcement. Please check the following page.
Announcements |
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Use web-based utilities |
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Check your domain name using one of the following websites and see if your nameservers are responding. If your nameservers are live and responding go to the next step, otherwise try again after a short while. This might a brief outage.
www.checkdns.net
www.dnsreport.com |
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Try surfing other sites |
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Try pointing to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet connection rather than your site's connectivity. |
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Ask a friend to point to your site |
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Ask a friend (who preferably uses a different ISP than you) to try pointing to the site. It will be a good indication as to whether the problem is with your connection or your ISP. |
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Check our announcements page |
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If there is interruption in connectivity in our network, whether it is unexpected or scheduled, we will make an announcement in our . We will also keep the information current with frequent updates so that you know what is going on with your site, the server and the network.
Announcements Page |
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