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Friday, 24 Aug 2012  
Terms & Conditions
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  Terms and conditions of service
  Last modified: 01 May 2006
  Where used in this agreement:
"We" refers to iNEEK Ltd and associated trading names including iNEEK .
"You" includes the person purchasing the services or any party acting on the customer's instructions.
"Services" includes: domain name registration, Web site hosting, email, consultancy and any other services or facilities provided by us to you.
"The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions.
"The Naming Authority" is the body which establishes the operational procedures and rules to which the national Registration Authority conforms.
1. Terms of Service
  All services provided by iNEEK LTD and its associated websites are subject to the general Terms and Conditions outlined in this document. We reserve the right to suspend or cancel your access to any or all services provided by us when we decide that the account has been in breach of this agreement.

iNEEK Ltd reserve the right to refuse service to any individual or organisation without reason or notice.
2. User Account Information and Privacy Policy
 

You as the individual or the person representing an organisation responsible for all use of your account warrant that you are at least 18 years of age or otherwise you have obtained parental consent in order to sign up for an account.
You agree to provide iNEEK Ltd with a genuine name, address, email and all other information required to create an account. You agree that you will not divulge your account access information to any other person and that you will take all necessary precautions to insure that your access information is not discovered by other people.

iNEEK Ltd may collect personal information from you via this website or our associated websites if you register with us for services, sign up in order to our newsletter and announcements, or when applying for vacancies.

iNEEK fully endorses and adheres to the principles of data protection. We are a registered data controller with The Information Commissioner's Office. Any personal information you submit to us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes. We will not make your personal details available to third-parties or organisations without your consent, unless obliged by law.

This website will automatically log certain information such as your IP address, browser identification, operating system and the referring websites. This information is used only for system administration and for statistical analysis of our website. We may also use cookies for collecting certain user behaviours or shopping carts. (A cookie is a small text file created through your browser from a web server and stored on your computer.)

Your personal information is retained by us for as long as the information is relevant to our business purposes or until you request that we remove it from our system. You may request that your information is removed by contacting our Customer Support Team at the address or telephone number detailed below.

3. Acceptable use policy
 

You agree that you will not use services provided to you by iNEEK Ltd in any manner which infringes any law or regulation or that infringes the rights of any third party. You agree that , if you purchase any services from us for use in countries other than UK, you will take full responsibly to comply with the law of that country.

We do not allow any of the following contents to be hosted, uploaded or transmitted:

  1. Illegal contents including: copyrighted resources, any for of digital material in violation of any UK, European, Federal, State or Local law or regulation.
  2. Any material that is abusive, threatening, malicious, profane, or otherwise objectionable in any way.
  3. Any material that might cause a threat to public health, safety or security. The designation of such material is left entirely to the discretion of iNEEK Ltd.
  4. Adult material including: all pornography, erotic media, otherwise lewd or obscene content. The designation of such material is left entirely to the discretion of iNEEK Ltd.
  5. Any scripts or application that might be used for intrusion, scanning or risking the security of any networks.
  6. Any scripts or application, client or server, that might interact or interface with IRC channels.
  7. Warez including: pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material. The designation of such material is left entirely to the discretion of iNEEK Ltd.
  8. Any material containing a virus, spyware, or other hostile computer program.
  9. Any fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes", "ponzi schemes", "phishing", "pharming" and "chain letters."
  Spam Policy
  You will not send unsolicited, or bulk email otherwise known as spam. We reserve the right to suspend or terminate any user account that is used to send or promote spam. The designation of spam or bulk email is left entirely to the discretion of iNEEK Ltd. If not sure, you should contact user support before sending multi-recipient, or mass-mailing list emails.
4. Shared Resources and System Stability
 

You will not install, run or otherwise employ any programs or scripts which might consume excessive system resources including but not limited to CPU and memory. We reserve the right to remove or interrupt any programs or scripts, including but not limited to chat rooms and CGI scripts, that might affect the stability of our systems. Typically no more than 5% of ram or 15 seconds CPU time is allowed. Users may not use more than 5% of the total system resources at an given moment in time.

*Perl-based forums are not allowed on our servers as they tend to consume excessive system resources.

*No IRC traffic, of any kind, is allowed on our servers.

We do not allow any form persistent database connections. Any account found using excessive database connections will be suspended immediately. In such cases we usually contact the user for making alternative arrangements.

  Service Delivery
 

Subject to receipt of full payment and security pass, iNEEK will activate hosting and domain registration services within 24 hours of signup.

Certain services such as web design or dedicated hosting may be subject to different delivery timeframe which will be mutually agreed upon via an agreement prior to signup.

5. Payments
 

Provision of services are dependant upon receipt of payment in advance. All payments including hosting fees, domain registration, or any additional fees must be fully paid prior to provision by us. Failure to pay will result in discontinuation of service.

Subsequent payments for recurring services such as hosting are processed automatically unless you submit a cancellation request. Recurring services may be cancelled by you at any time as outlined below.

6. Cancellation, Suspension, and Refunds
 

iNEEK Ltd reserves the right to cancel your account at any time without notice if you break any of these terms and conditions or fail to pay any sums due to us.

You may cancel your account at any time by submitting a cancellation request. All cancellation requests are subject to the following conditions:

- iNEEK will fully refund your hosting fee at your request during the first 30 days of signup.
- No refunds will be issued beyond our 30-day money back guarantee.
- 30-day money back guarantee is only applicable during the initial signup period and it does not cover renewals or subsequent monthly payments.
- Certain services such as web design and consultancy are not refundable.
- Domain registration fees and SSL certificates are final and non-refundable.
- Setup fees, where applicable, are not refundable.
- iNEEK will not refund hosting fees where an account has been suspended due to violation of our Terms & Conditions.
- 30-day money guarantee does not apply to certain custom solutions.
- Cheque payments paid to iNEEK Ltd are subject to a handing fee if a refund is issued to the customer within 30 days of order.

  Suspension of accounts
  We reserve the right to suspend your account (usually with notice) if you fail/refuse to pay any sums due to us, or your account is found to be in violation of Terms & Conditions.
Where a payment is overdue, your account will enter a Grace Period of 48 hours and if we do not receive the overdue payment during the Grace Period, your account will be suspended.
Suspended account may be cancelled by us after 30 days of the date of suspension.
All suspended accounts are subject to a reactivation fee of £15.
We will not release your domain name unless you pay all sums due to us.
  30-Day Money Back Guarantee
 

During the first 30 days of your account activation you are entitled to a full refund of the hosting fee excluding: domain name registration, SSL certificates, Web design, consultancy, or any other non-refundable fees. Refunds are made either by cheque or a credit to the credit card used to purchase the service.

Where a domain name has been transferred in by us, a £10.00 admission fee is deducted from the refund.

7. Domain Name Registration
  We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you will ensure that you are aware of those terms and conditions and that you comply with them. You will have no right to bring any claim against us in respect of refusal to register a domain name.
All domain name sales are final. We will not refund any fees in respect of domain name registration. You may not transfer your domain name to another registrar within the first 60 days the registration. We will, however, assist you with any necessary configurations required to point your domain name to other name servers.
We will have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we will be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We will also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

Domain names that have been registered by us free of charge, will incur the standard registration fee before being released to another host.
8. Service Availability
  While striving to maintain a highly available service, iNEEK Ltd makes no warranties of any kind that service will be uninterrupted of or error free. We will not, in any event, be liable for interruptions of service or downtime of the Server. iNEEK Ltd will have the right to suspend or interrupt the services for maintenance, security or for any reason and at any time, and without notice.
9. Backup and Data Loss
  iNEEK Ltd offers no guarantee to backup your data. We will not be held liable for any loss or damages to your data caused by the use, misuse, unavailability, or system failure. You will agree to take full responsibility to maintain and backup all your data stored on our servers.
10. Indemnification
  You will indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.

iNEEK Ltd assumes no liability of the Client for failure to follow this Agreement and any results caused by the acts, omissions or negligence of the Client, subcontractor or an agent of Client or an employee of any one to them, including, but not limited to, claims of third parties arising out of or resulting from or in connection with the Client's products, messages, programs, caller contracts, promotions, advertising, infringement or any claim for libel or slander or for violation of copyright, trademark or other intellectual property rights
11. Changes to this Agreement
  iNEEK Ltd reserves the right to revise, change, or modify this agreement at any time without notice.
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